We aim to have your purchase with you within a maximum of 10 working days from the date of order*
We are committed to safeguarding the privacy of our website visitors.
Any personal information provided to us will not be stored or shared on to any outside companies for your security.
Please note that we do not store credit card details
Returns & Refunds Policy
New Balcony are unable to offer refunds due to our products being custom built.
It is the customer’s responsibility to provide accurate measurements.
However, if any of our products fail to meet our exceptionally high standards, please do not hesitate to contact us.
You can cancel your order within 48 hours of placing.
In the event of cancellation we will retain the deposit as all items are custom built to the particular measurements provided.